How can we help?
Almost everything is self-serve: reset a password, cancel a plan, or fix a connection right now, without waiting on anyone.
Getting started
New here, or not sure which Stealthy to use.
What's free, and what needs PRO?
Free, no account: the browser extension for Chrome, Edge, Brave, Opera, Vivaldi, Arc and Firefox, the web proxy, and a free VPN (one of our cities, no login). Free tools hide your IP from the sites you open.
PRO ($4.99/mo billed yearly, or $9.99 monthly) is an optional paid subscription: pick the United States, the United Kingdom, Germany, Japan, Australia or Canada, servers only members use with no data caps, and ad and tracker blocking on PRO locations, in the extension and on the VPN. 3-day free trial and a 30-day money-back guarantee.
Is free slower than PRO?
In the browser extension, yes. Free has a fair speed limit after a short fast start. Browsing is fine, and so is video up to HD. PRO has no speed limit and no data caps.
Can I get another country?
PRO works in the United States, the United Kingdom, Germany, Japan, Australia and Canada today. For anywhere else, ask for it on the PRO page. Asking doesn't switch a country on right away; the asks tell us which countries to add next.
Extension, web proxy, or VPN — which one do I want?
- Browser extension — one click, and everything in that browser goes through Stealthy. Free servers need no account; PRO adds your choice of country, servers only members use, no data caps, and ad and tracker blocking. The extension hides your IP; it does not add Stealthy encryption.
- Web proxy — nothing to install; only the pages you open inside it are proxied.
- VPN — whole device (apps included), encrypted. Free VPN is one shared server, no login; PRO adds your choice of country, servers only members use, no data caps, and ad and tracker blocking.
Start with the extension. Use the VPN when you need apps covered, not just the browser.
Can I watch YouTube or BBC iPlayer?
Yes, in the browser extension. YouTube plays; on the free location it may ask you to sign in to YouTube first. Sign in and it plays. For BBC iPlayer, ITVX, Channel 4 and Channel 5, pick PRO's United Kingdom location, in the extension or the VPN. In the extension or the VPN, PRO's Australia location works with ABC iview, SBS On Demand and 9Now, and its Canada location with CBC Gem. Guides: BBC iPlayer abroad, ITVX abroad and UK TV abroad. The web proxy doesn't play video, so use the extension. Those names belong to their owners, who are not affiliated with Stealthy.
BBC iPlayer, ITVX, Channel 4 and Channel 5 won't play
Check the location is United Kingdom (PRO), then reload the page. Still stuck? Clear the TV site's cookies, sign in to it again, and turn off any other VPN or proxy extension. On the VPN app, try uk-unfiltered.stealthy.co (how). If it still won't play, tell us at the bottom of this page.
Step by step: BBC iPlayer. Step by step: ITVX.
BBC iPlayer also needs a UK TV licence.
How do I install the browser extension?
Install from your browser's official store: Chrome, Edge, Brave, Opera, Vivaldi, Arc and Firefox. Chrome, Brave, Vivaldi and Arc install from the Chrome Web Store, Edge from Edge Add-ons, Opera from Opera Add-ons, and Firefox from Firefox Add-ons.
Chrome and Edge hide a new button behind the puzzle-piece icon. Opera hides it behind the cube icon. Open that and pin Stealthy. Firefox puts the button on the toolbar, or in the extensions menu if the toolbar is full.
Then one click on the button turns Stealthy on, and the next turns it off. It starts off. If the button shows a red !, that click opens the panel instead, and the panel says what’s wrong. Right-click the button for Location and Settings. The shortcut is Alt+Shift+S in Chrome, Edge, Opera and Brave, and Alt+Shift+Y in Firefox.
PRO: open the Stealthy panel (right-click the button, Open Stealthy…), pick a PRO country, and save the login from your welcome email once, or in Stealthy’s Settings in Firefox. Stealthy remembers it in that browser.
Do I need an account to use Stealthy?
No — the web proxy, the extensions' free servers, and the free VPN work with no signup at all. An account only exists once you subscribe to PRO, and it's created automatically when your payment goes through.
Account & password
One PRO login works for the VPN, the extensions, and your account page.
What is my username? Can I sign in with my email?
The account page accepts your email or your username. The VPN and the extension need the username (it's on your account page).
I forgot my password / my login stopped working
Reset it yourself in under a minute — no need to contact anyone:
- Open stealthy.co/account/reset.
- Enter your username or the email address you subscribed with.
- Click the link in the email we send. It works once and expires after 30 minutes.
- Choose a new password (at least 8 characters), then update it in Stealthy’s Settings (PRO login) and in any OpenVPN app.
The reset email never arrived
- Check spam/junk and any "Promotions" tab — search your mail for
stealthy.co. - Make sure you entered the address you paid with (PayPal buyers: that's your PayPal email).
- Links expire after 30 minutes and work once — if you clicked an old one, just request a fresh link.
- Try your username instead of your email, in case the address on file differs.
Still nothing after 15 minutes? That's a genuine last-resort case — see still stuck at the bottom of this page.
How do I change my password?
Sign in at stealthy.co/account and use the Change password box. The change takes effect immediately, so update the saved login in Stealthy’s Settings and in your OpenVPN app right after. If the extension stops loading pages, restart the browser.
Changing your password also cuts off anyone else using your login — the quickest fix if you ever shared it.
I paid but never received my login
Your account is created the moment the payment clears, and the welcome email carries a generated password. If it didn't reach you, you can still get in without waiting for us:
- Check spam/junk for a message from Stealthy: search your mail for
stealthy.co. - Go to stealthy.co/account/reset and enter the email you paid with — that sets a password on the account the payment created.
- Sign in at stealthy.co/account to see your PRO username, and to confirm your plan and renewal date.
Can I use one account on several devices?
Yes — one PRO subscription covers every device you personally use: phone, tablet, laptop, desktop, and the browser extensions. Same username and password everywhere; there are no licence keys or seat files to manage.
Billing & subscription
Cancelling, cards, invoices and refunds — all self-serve through the payment provider.
How do I cancel my subscription?
You cancel it yourself, and it takes effect at the end of the period you already paid for — no email required.
Cancel during the 3-day trial and you pay nothing.
Paid by card (Stripe): sign in at stealthy.co/account and click Manage billing on Stripe. Cancel, change card, or download invoices there.
Paid with PayPal: cancel in PayPal → Automatic payments and look for “Stealthy”. PayPal is the only place a PayPal subscription can be stopped.
Not sure which you used? Sign in — your account page shows the right option for your subscription.
How do I update my card or payment method?
Card subscriptions: account page → Manage billing on Stripe → update the payment method. PayPal subscriptions: change the funding source in PayPal → Automatic payments.
We never see or store your card number — Stripe and PayPal handle it end to end.
Where do I get an invoice or receipt?
Card: the Stripe billing portal (via your account) lists every invoice as a downloadable PDF. PayPal: open the transaction in your PayPal activity and print or download it there.
What does PRO cost, and is there a trial?
$9.99/month, or $4.99/month billed yearly — the yearly plan saves 50%. Both include a 3-day free trial and a 30-day money-back guarantee, and you can cancel anytime.
Payment is by card (Stripe) or PayPal. See the plans.
I want a refund
PRO carries a 30-day money-back guarantee. Do this first so nothing renews while it's being sorted:
- Cancel the subscription — Stripe portal via your account, or PayPal → Automatic payments.
- Then ask for the refund itself — a refund is one of the few things that genuinely needs a human, so see still stuck below and include the date and last 4 digits (card) or the PayPal transaction ID.
I was charged after cancelling, or charged twice
Almost always one of two things, and you can check both yourself in a minute:
- Two subscriptions. Signing up once with a card and once with PayPal creates two. Check your account (card) and PayPal → Automatic payments, and cancel the one you don't want.
- The last period. Cancelling stops the next renewal; a charge made just before it still stands and you keep access until the paid-through date shown on your account page.
If neither explains it, that's a real last-resort case — see still stuck.
My subscription expired — do I lose my account?
Your account stays; PRO access stops at the paid-through date on your account page. The free extensions, the free VPN, and the web proxy keep working, and resubscribing on the PRO page reactivates the same login.
VPN setup & fixes
The free VPN uses the free profile with no login. The addresses and the username and password are for PRO. The VPN runs on the official OpenVPN apps. Full walkthrough: the setup guide.
Which app do I install? Why isn't there a Stealthy app?
OpenVPN Connect — the official OpenVPN client — on Windows, Mac, Android and iPhone;
NetworkManager or the openvpn package on Linux. Open-source alternatives like OpenVPN for Android
and Tunnelblick work just as well.
We ship no installer of our own on purpose: the official OpenVPN clients are free and maintained by people who do nothing else, and the open-source ones above are there if you prefer them. Your subscription pays for the network, not for wrapper software.
What do I type in OpenVPN Connect?
The free VPN uses the free profile with no login. The addresses and the username and password are for PRO.
In OpenVPN Connect, tap +, then the URL field, and type stealthy.co — we pick a region from where you are.
Want a country? Type us.stealthy.co, uk.stealthy.co,
de.stealthy.co, jp.stealthy.co, Australia: au.stealthy.co, or Canada: ca.stealthy.co. Ads and trackers are blocked on all of them
(unfiltered version).
Don’t type vpn-uk.stealthy.co.
Then sign in with your PRO username and password; the profile imports itself. Other apps
(Tunnelblick, OpenVPN GUI, NetworkManager) need the downloaded .ovpn from
the setup guide — do not use the hostname as a
server address there.
“AUTH_FAILED” or my login is rejected by the VPN
The VPN checks your PRO login every time you connect, so this is credentials or subscription status:
- Use the username from your welcome email or your account page, not your email address.
- If it signs in, check Status and Paid through. An expired or cancelled subscription is refused at connect time.
- Just changed your password? The OpenVPN app has cached the old one — delete the saved password in the app's profile settings and enter the new one.
- Retype rather than paste: a trailing space from copy-paste is a classic cause.
It connects but nothing loads
- Disconnect, pick a different location (say
uk.stealthy.coinstead ofus), and reconnect — one location can be busy or blocked on your network. - Restart the OpenVPN app fully, then reconnect. On Android, re-accept the VPN permission prompt.
- On PRO, ads and trackers are blocked by default, and a few sites break without them — try the unfiltered version of the same location.
- Turn off any second VPN, proxy, or "private relay" feature — two tunnels at once break each other.
The VPN feels slow
- Pick the location nearest you — distance costs more speed than anything else.
- Test on 5 GHz Wi-Fi or a cable; a busy 2.4 GHz network throttles the tunnel, not us.
- Try another country: a single server can be congested at peak hours.
- Compare against a no-VPN speed test — if both are slow, the bottleneck is your connection.
PRO has no data caps, and its servers are for members only.
How do I turn ad blocking on or off on the VPN?
It's chosen by which profile you connect to. The addresses on the setup page
(us.stealthy.co and the others, or stealthy.co for auto-pick) block ads and
trackers before they reach your device. The unfiltered versions don't filter.
Import both in your OpenVPN app and switch whenever you like. In the browser extension it's a setting: see ad blocking in the extension.
Ads that are part of a video still play. If a site or app misbehaves with ads blocked, connect to the unfiltered version of the same location for that visit. In OpenVPN Connect, type one of these addresses and sign in as usual:
- United States:
us-unfiltered.stealthy.co(file) - United Kingdom:
uk-unfiltered.stealthy.co(file) - Germany:
de-unfiltered.stealthy.co(file) - Japan:
jp-unfiltered.stealthy.co(file) - Australia:
au-unfiltered.stealthy.co(file) - Canada:
ca-unfiltered.stealthy.co(file)
Other apps use the file. Keep both profiles and switch whenever you like. A profile you imported earlier keeps working as it was.
Can I run Stealthy on a router, NAS, or Apple TV?
Anything that accepts a standard OpenVPN profile works: download the .ovpn for your location from
the setup guide, upload it into the device's VPN client, and use your PRO login.
Devices with no OpenVPN client (Apple TV, most smart TVs) need a router or hotspot that carries the tunnel for them.
Browser extensions
One-click proxying inside Chrome, Edge, Brave, Opera, Vivaldi, Arc and Firefox.
Stealthy updated to 6.4. What changed?
If you updated from Stealthy 6, your location, the sites that skip Stealthy, and the start-up setting came with you. If you updated from Stealthy 5, Stealthy is off after the update, on the free location, and PRO members enter their login once. In Chrome, Edge, Opera and Brave, right-click the button, choose Location, and pick a PRO country. In Firefox, enter it in Stealthy’s Settings.
New in 6.4:
- Ads and trackers are blocked on PRO locations unless you turned that off before. Turn it off any time in the Stealthy panel or in Settings if a site misbehaves.
- TV heads-up. When a TV site needs the United Kingdom, Australia or Canada, the panel offers a one-click switch (PRO).
- If your PRO login is turned down, Stealthy moves you to the free location so pages keep loading, and the panel says to check your login in Settings.
- Click the button to turn Stealthy on or off.
- Right-click it for Location, Settings, and Open Stealthy…, a panel that shows what sites see.
- The shortcut is Alt+Shift+S in Chrome, Edge, Opera and Brave, and Alt+Shift+Y in Firefox.
After an update from Stealthy 6, your location and login stay. If Stealthy shows Off, one click turns it on. PRO: in Chrome, Edge, Opera and Brave the panel asks for your login the first time you pick a PRO country (it’s also in Settings). In Firefox, save it in Stealthy’s Settings (Firefox asks once for your permission to send it). Changing country won't ask again. See the panel.
Stealthy is on but stealthy.co still shows my city. Why?
The browser extension leaves stealthy.co (and a few related Stealthy domains) unproxied on purpose, so you can still reach sign-in, your account, and this help page even if the current proxy is down.
The homepage card checks a second way. If other sites are going through Stealthy, it should say Stealthy is on and that this page is exempt on purpose. If it still shows your city, the extension may be off, or the check could not run (some school and work networks block it). Open a site like whatismyip in a new tab. You should see a Stealthy address there.
If you are on the full-device VPN, or you set our proxy in the OS or browser yourself, stealthy.co itself goes through our servers and the card should say Stealthy is on. The exemption is only in the extension.
The location says United Kingdom (or another country), but a site says I'm outside it
- Check your PRO login: if it was refused, Stealthy 6.4 moves you to the free location and the panel says so; open Stealthy’s Settings (right-click the Stealthy button, Settings) and sign in with your PRO username (not your email) and password.
- Turn Stealthy off and on, then reload the site.
- Make sure Stealthy is up to date (6.4).
I installed the extension but I don't see the icon
Chrome and Edge put new extensions in the puzzle menu, not on the toolbar. Click the puzzle piece, find Stealthy, and pin it. Opera uses a cube icon, not a puzzle piece. Firefox puts the button on the toolbar; if the toolbar is full, it goes in the extensions menu (the puzzle piece) instead. Open that and pin Stealthy.
Chrome can still toggle with Alt+Shift+S while it is hidden. Firefox uses Alt+Shift+Y (Alt+Shift+S opens History). The button is what you need to see whether it's on, and its right-click menu has the locations.
The extension is on but my IP hasn't changed
- If stealthy.co still shows your city after a reload, see why the homepage city card can stay yours.
- Turn it off and on with the toolbar button, then reload the page (
Ctrl/Cmd+Shift+R). - Check on a site like whatismyip in a fresh tab — cached pages lie.
- Another proxy/VPN extension will win the fight for the browser's proxy settings; disable the others.
- Corporate or school machines can lock proxy settings by policy — use the VPN or the web proxy instead.
- If the button shows a red !, open the Stealthy panel (right-click the button, Open Stealthy…): it says what’s wrong and how to fix it.
How do I get the PRO servers in the extension?
After you subscribe, pick a PRO country in the Stealthy panel (right-click the button, Open Stealthy…) or under Location in the same menu. The first time, the panel asks for your PRO username (not your email address) and password from your welcome email or your account page (in Firefox you save it in Stealthy’s Settings, and Firefox asks once for your permission to send it; the same login works for the VPN and your account page). Stealthy remembers it in that browser, so changing country or restarting doesn't ask again. To change or forget it, open Stealthy's Settings. Your browser keeps a login it has already used until you restart it, so a change or a forget takes effect after a restart.
The login is kept with Stealthy's settings in your browser profile, on your device only, and Stealthy only gives it to its own PRO servers when they ask. Until you sign in, Stealthy keeps your current location, and the same panel has Get PRO if you don't have it yet. If you'd rather not save the login, choose Use the browser's sign-in instead: your browser then asks for it itself.
If the panel says the login was turned down, check the password, or see whether your subscription ended on your account page.
How do I block ads and trackers in the extension?
On PRO locations it is on by default. Open the Stealthy panel and use Block ads and trackers. The same switch is in Settings.
It means fewer ads and trackers. Some sites’ own ads and live TV ad breaks still show.
To turn it off, switch Block ads and trackers off in the panel, or in Settings. It’s one switch for every site. Turn it back on the same way.
Which browsers are supported?
Chrome, Edge, Brave, Opera, Vivaldi, Arc and Firefox. Chrome, Brave, Vivaldi and Arc install from the Chrome Web Store, Edge from Edge Add-ons, Opera from Opera Add-ons, and Firefox from Firefox Add-ons (get it here). Safari isn't supported: use the VPN or the web proxy.
Why does the extension ask for broad permissions?
To route requests through a proxy, a browser extension has to be allowed to see and redirect them — that's what the proxy permission means. Settings stay in your browser's local storage; nothing about your browsing is sent to us beyond the request that asks which proxy server to use. See the privacy policy.
On stealthy.co pages, the extension tells the page in your browser whether it's on and which location it uses, so the page can show it. That never leaves your browser. While Stealthy is off, it says only that it’s off.
Web proxy
webproxy.stealthy.co — free, no install, no signup.
What is the web proxy, and what does it not cover?
Type a URL and we fetch the page through our servers and hand it back to you, so the site sees our IP. It protects only what you load inside that page — other tabs, other browsers and other apps on your device are untouched. For the whole phone or computer, use the free VPN. PRO is how you pick the country.
A site won't load or looks broken in the proxy
- Reload once — the first request to a heavy site can time out while it warms up.
- Sign-in flows (Google especially), banking, and DRM video deliberately refuse proxied browsers. That's the site's choice, not a fault at our end.
- Try the site's mobile or basic version, or open it in a fresh proxy tab.
- Still broken? The extension or the VPN can open sites the web proxy can't.
The web proxy says my browser didn't let it start
Some private windows (Firefox's, for example), some privacy settings, and some privacy extensions stop the web proxy from starting on a page. Try one of these:
- Open webproxy.stealthy.co in a normal window.
- Allow webproxy.stealthy.co in your browser's or your extension's privacy settings, then reload.
- Can't change either? The browser extension or the VPN work without it.
Is the web proxy really free? Any limits?
Free, no account, no time limit. Great for reading and browsing. It's shared, so it can slow down at busy times. For video or big downloads, use the free browser extension.
Can I stream video through it?
Not here: YouTube and TV sites don't play in the web proxy. Use the free browser extension for YouTube, or PRO for BBC iPlayer, ITVX, Channel 4 and Channel 5 (United Kingdom), ABC iview, SBS On Demand and 9Now (Australia), and CBC Gem (Canada). See Can I watch YouTube or BBC iPlayer?
Privacy & security
The short version. The binding text is the privacy policy.
Do you keep logs of what I do?
No browsing activity, IP addresses, DNS queries or connection timestamps are logged across the VPN servers and proxy infrastructure. The web proxy keeps short-lived technical logs for abuse prevention and capacity planning; they contain no IP address, browser identity, or pages visited, and are deleted automatically within days. Full detail in the privacy policy.
What do you know about me as a subscriber?
Your email address and subscription status — that's what runs the account. Payments are handled by Stripe or PayPal and we never see your full card number. Passwords are stored hashed, never in readable form.
What is Stealthy built on?
The PRO VPN runs on OpenVPN, using the official open-source clients. The web proxy is built on open-source projects, credited with their licences on the web proxy's credits page. We'd rather you trust audited software than take our word for it.
How do I delete my account and data?
Cancel your subscription first — account page for card, or PayPal → Automatic payments. Deleting the account record itself has to be done by a human, so send the request from the address on the account as described under still stuck.
No answers match that search.
Try a shorter word — password, cancel, refund, slow — or clear the box to see every topic. Nothing here? Write to a human.
Still stuck?
If the answer isn't above and nothing here fixed it, email info@stealthy.co — a human reads it. Include as much of this as you can, and you'll usually get one reply instead of three:
- Your Stealthy username or the email you subscribed with — never your password; we will never ask for it.
- Device and app (for example “iPhone, OpenVPN Connect” or “Chrome extension”).
- The exact error text or a screenshot.
- Which steps from this page you already tried.
Billing questions: write from the address on the subscription so we can match it. Refunds: cancel first (see how to cancel) so nothing renews meanwhile.